FAQ

Most frequently asked questions

Tickets to Chaplin's World

Can I use an ICOM card Chaplin's World?

Chaplin's World is a S.A. and is not registered at ICOM (International Council of Museums).

Where can I purchase tickets to Chaplin's World?

You can purchase tickets from our website, on site at our ticket office and from certain selected retailers.

Do you offer special rates?

YES. Chaplin's World offers special rates up on presentation of official documentation substantiating your current situation. See our various offers and rates in the "Opening Hours and Rates" section.

Can I show my ticket on my smartphone?

Following your online purchase you will receive and email with your ticket in .pdf form. You can show this at the entry gate as long as the barcode on the ticket is visible on your Smartphone and can be read by the scanner.

What means of payment are accepted at the on-site ticket office?

• Cash: Swiss Francs and Euros (if payment is made in Euros we will only accept notes. Change will be given in Swiss Francs)
• Credit and debit cards (MasterCard, Visa, Amex, Dinner Club, JCR, Union Pay, La Poste, and Maestro)
• We do not accept checks.

Can I pay with REKA checks?

REKA checks are not accepted at the Chaplin's World ticket office.

Are group visits available at Chaplin's World?

Specific support service and reduced rates are available to groups. Please consult our "Groups" section, or call +41 (0)21 903 01 30.

Getting to Chaplin's World

Is Chaplin's World accessible to visitors with impaired mobility?

Yes. All of Chaplin's World is. It is also pram friendly.

More information: Mobility impaired access

Is there a visitors' car park at Chaplin's World?

Yes. A 200-space car park is available to Chaplin's World visitors.

Can camper vans stay overnight in the Chaplin's World car park?

No. Camper vans are not authorised to stay overnight in the car park.

Can I come with a pet?

Dogs and other pets are not allowed on the grounds. Exceptions are made for seeing-eye dogs.

What are the opening hours?

Chaplin's world is open every day from 10 am to 6 pm. The ticket office shuts one hour before closing.

Opening hours may be extended on specific holidays and weekends (information will be available from the ticket office and on our website).

Visit "Opening hours"

 

When is Chaplin's World closed?

The grounds are closed on 25th December and 1st January.

Visiting Chaplin's World

What languages can I choose from at Chaplin's World?

The signs and displays are in English and French.

A guided tour of the Manoir for mobile and tablet devices is also available free of charge in English, French and German. Download is available from our website, and at the ticket office.

Does Chaplin's World have air conditioning?

The entire Studio building is air-conditioned. The Manoir is equipped with a demand-controlled ventilation system.

Can I take photos or video at Chaplin's World?

Yes. The use of photo and video cameras is allowed at Chaplin's World. Feel free to take photos of yourself and share your experience on social media!

Who is Chaplin's World for?

Chaplin's World is aimed at people, young and old, who wish to learn about the life and work of Charlie Chaplin.

How long is an average visit?

The average visit lasts 2.30 hours.

Chaplin's World services

Do you have Wi-Fi?

Yes. Free Wi-Fi is available in some of the buildings.

Are there toilets for visitors?

Toilets are available near the entrance, as well as at the Manoir. There are no toilets in the Studio.

Are there nursery tables ?

Nursery tables are available in the toilets near the entrance.

Is there a luggage office?

Lockers are available in the entrance hall for bags and small items. Chaplin's World accepts no liability for the loss or theft of items placed in the lockers.

Does Chaplin's World provide accommodation?

No, but accommodation matching your criteria can be found through the Montreux Riviera website.

The Chaplin's World restaurant and shop

Can I enter the shop/restaurant without an entry ticket?

Yes, the shop and restaurant are open to visitors without entry tickets.

Can I picnic in the park?

The park is a protected natural landscape. As such we ask our visitors to respect the diversity of plant and tree species. There is no picnic area but the cafe-restaurant The Tramp is open all day from 10 am.

Organising events at Chaplin's World

Who do I contact to organise a private event at Chaplin's World?

For all requests for private events, please contact events@chaplinsworld.com or call +41 (0)21 903 01 30.

If you have any questions or suggestions, please do not hesitate to contact us.
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