Group and individual ticket
ARTICLE 1. GENERAL PROVISIONS
These general terms and conditions of sale (hereinafter referred to as “GTC”) will be applied in their entirety from 4 January 2021 to all activities and services (hereinafter referred to as “Services”) organised within CHAPLIN’S WORLD and sold by CHAPLIN’S WORLD (hereinafter referred to as the “Seller”) to groups of clients composed of a minimum of 15 physical paying people (hereinafter referred to as the “Client(s)”).
The GTC govern all sales of Services organised via e-mail through the Booking Service and at the Chaplin’s World ticket office.
The Seller offers Clients (i) educational entertainment and leisure Services in the form of individual and combined tickets, and (ii) all other additional services (catering, transport, etc.). For the purposes of these GTC: the “Ticket” refers to an access pass or subscription allowing the consumer to access the Chaplin’s World recreational areas on a specific date or for a specific period; “Guided Tour” refers to a tour of Chaplin’s World lasting one hour and thirty minutes in the presence of a Chaplin’s World guide; “Additional Services” refer to services including catering, paid visitor material, shop gift vouchers, meal vouchers, etc.; “Exchange Voucher” refers to a pass in the form of a voucher to be exchanged for one or more Services organised and sold by the Seller or organised by a partner and sold by the Seller in the name of and on behalf of the partner. Any purchase of one of the aforementioned Services implies unreserved acceptance of the GTC on the part of the consumer, notwithstanding any stipulation to the contrary.
ARTICLE 2. IDENTIFICATION OF THE SELLER
The Services, the objects of this agreement, are organised and sold to consumers by:
BY GREVIN SA, incorporated under Swiss law, with a share capital of CHF 200,000. Head office: Route de Fenil 2, 1804 Corsier-sur-Vevey – known as “Chaplin’s World”.
Contact details: Phone: +41(0)842 422 422 (0.08 CHF/min); E-mail: sales@chaplinsworld.com
Intracommunity VAT number: CHE-100-468-361
ARTICLE 3. ORDERING GROUP SERVICES
Reservations and orders of services (hereinafter referred to as the “Order”) are made through the Booking Service: Chaplin’s World – Route de Fenil 2 – 1804 Corsier-sur-Vevey – Switzerland, e-mail: sales@chaplinsworld.com from Monday to Friday from 9 a.m. to 5 p.m.
For all bookings, the completed and signed order form, available to download online at chaplinsworld.com, must be sent via e-mail or by post to the Booking Service.
For all Orders, the Client must specify on the order form the date and validity period of the Tickets, the number of participants, the delivery address (postal and e-mail) and the Client’s contact details.
Group booking conditions are applicable to any Order consisting of a minimum of fifteen (15) paid Tickets. Specific conditions depending on the type of group may also be applied. Thus:
- A school group, where students (aged from 4 to 25, inclusive) must account for at least 80% of the total group, will benefit from a free adult for every ten (10) paid child/youth Tickets.
- A youth group (outside the school environment), where children (aged from 6 to 15, inclusive) must account for at least 80% of the total group, will benefit from a free adult for every ten (10) paid child Tickets.
- A group of at least five (5) people with disabilities has access to the group rates and will benefit from one (1) free accompanying adult for every five (5) paid Tickets for people with disabilities.
- A group of at least five (5) people with disabilities in wheelchairs has access to the group rates and will benefit from one (1) free accompanying adult for every paid wheelchair Ticket.
- Other groups will benefit from (i) one free adult for every twenty (20) paid Tickets and (ii) free tickets for children aged 6 and under within the reserved limit of 20% of the total group, excluding any driver(s).
All Orders where the outstanding amount has not been paid according to the schedule specified below will be cancelled outright.
3.1. Ordering undated or specific period tickets
The rates for undated tickets are applicable to any purchase of entrance passes for the Chaplin’s World recreational areas with a minimum of twenty (20) paid passes (adults and children). They are valid according to the dates printed on the tickets and can be used individually. The purchase of undated or specific period tickets does not guarantee access to Chaplin’s World on days of high visitor numbers.
The Client must address the completed and signed order form, including delivery fees specified in Article 5 below, to the Booking Service. Ordered tickets are sent by Recorded Delivery once the total amount of the order has been settled.
3.2. Ordering dated tickets
The Order must be completed a minimum of five (5) working days before the date of the visit and must be confirmed in writing by the BY GREVIN SA Booking Service depending on availability. Confirmation from the Booking Service will be formalised with the issue of a visit confirmation, in lieu of a contract, which will be sent to the Client.
At the Client’s request, any order of dated Tickets may be sent through the post on the condition that the total amount of the Order has been settled, including any delivery fees as specified in Article 5.
3.3. Ordering a guided service
The Order of a guided service must be completed a minimum of fifteen (15) working days prior to the date of the visit and must be confirmed in writing by the BY GREVIN SA Booking Service depending on availability. Confirmation from the Booking Service will be formalised with the issue of a visit confirmation, in lieu of a contract, which will be sent to the Client. The number of guides will be determined by the number of participants with a maximum of twenty (20) people per guide.
3.4 Ordering a catering service
The Order of a catering service must be completed a minimum of seven (7) working days prior to the date of the visit and must be confirmed in writing by the BY GREVIN SA Booking Service depending on restaurant availability. The final number of participants, as well as the single menu choice, must be confirmed in writing with the Booking Service at least seven (7) days prior to the date of the visit.
ARTICLE 4. SERVICE RATES AND PAYMENT METHODS
4.1. Service rates
The applicable rates indicated on communications and brochures are displayed in Swiss francs (CHF) including VAT. Generally, unless otherwise specified, service rates do not include administration fees, staff fees or insurance. For all Service Orders, the total amount must be paid in Swiss francs once the order is confirmed and completed.
4.2. Payment and invoicing
In principle and for all Orders, the Seller issues the invoice which is given to the Client on the day of the visit at the moment the Order balance is paid at the Chaplin’s World ticket office.
Exceptionally, if a deferred payment has been authorised by Chaplin’s World, the invoice is issued on the day of the visit and posted to the Client. The payment of said invoice must be completed thirty (30) days after the invoice date at the latest.
4.3. Late payment
Any invoice left unpaid by the Client after the indicated date will automatically, and without any prior formal notice, give rise to penalties for late payment at a rate of three (3) times the legal rate of interest in force on the day the invoice was issued. These penalties start from the day after the payment due date and are applicable until full payment has been received by the Seller.
ARTICLE 5. TICKET DELIVERY
For all Orders where Tickets are collected at the ticket office, no administration fees will be applied.
For all Orders where Tickets are posted within Switzerland, postal delivery fees followed by a fixed fee of seven Swiss francs (CHF 7) will be applied.
ARTICLE 6. CHANGING AND CANCELLING AN ORDER
6.1. Change by the Client
Any request to change or cancel an Order must be submitted in writing to the Booking Service, preferably via e-mail (sales@chaplinsworld.com) or by post to the following address: Chaplin’s World, Route de Fenil 2, 1804 Corsier-sur-Vevey, Switzerland.
Any request to increase the number of Tickets can be submitted at any time on the condition that it does not exceed visitor capacity at Chaplin’s World. The total amount of the Order will be adjusted accordingly.
Any other request, taken into account by the Seller, to reduce the number of participants to below twenty (20) tickets will result in the application of the individual rate in force for the remaining tickets and the cancellation of the gratuities granted.
For Orders with a guided tour, any request to reduce the number of guides must be submitted seven (7) days prior to the date of the visit. If such a request is received less than seven (7) days prior to the date of the visit, the number of guides on the initial Order will be payable in full.
For Orders with catering services, any request to reduce the number of participants must be submitted seven (7) days prior to the date of the visit. If such a request is received less than seven (7) days prior to the date of the visit, the total amount of the initial Order will be payable in full.
For any request to cancel an Order submitted less than seventy-two (72) hours prior to the date of the visit, the total amount of the initial Order will be payable and invoiced in full.
For any request to cancel an Order with a guided tour submitted less than seven (7) days prior to the date of the visit, the total amount of the initial Order will be payable and invoiced in full.
For any request to cancel an Order with catering services submitted less than seven (7) days prior to the date of the visit, the total amount of the initial Order will be payable and invoiced in full.
6.2. Change by the Seller
In the event that the Seller is forced to cancel or change an essential element of the Order made by the Client, the latter has the right to refuse the proposed change and receive a full refund for the Order concerned. The Seller will not be held responsible for any damage that may result from such changes or cancellation.
ARTICLE 7. RETURN OF UNSOLD TICKETS
7.1. Unsold undated or specific period tickets
The Client can benefit from a partial refund for expired and unused undated or specific period Tickets on the condition that they are sent to BY GREVIN SA by recorded delivery within fifteen (15) days of expiration date. A partial refund for undated or specific period Tickets will only be made in the form of a credit note, the maximum amount of which may not exceed twenty-five percent (25%) of the total amount of the returned Tickets, provided a new Ticket order is made. Tickets that are returned without placing a new order cannot, under any circumstances, be refunded as a credit note or exchanged for Tickets with a new validity period. In the event that the returned tickets result in an adjustment of the rates applied to the initial Order due to the fact that the rate differs from the ordered quantity, this change will be deducted from the credit note.
7.2. Unsold dated tickets
The Client can benefit from a partial refund for dated Tickets issued by the Seller and unused by the Client on the condition that they are sent to BY GREVIN SA by recorded delivery within fifteen (15) days of the date of validity. A partial refund for dated Tickets will be made in the form of a credit note amounting to ten percent (10%) of the total amount of the initial Order. The credit note is valid for one (1) year from the date it is issued. The credit note cannot be refunded, even partially.
ARTICLE 8. LIABILITY
The Seller is responsible for the proper execution of the Services ordered according to the conditions set forth in these GTC. The Seller is solely authorised to determine the operating and maintenance conditions of Chaplin’s World, depending on its needs and/or constraints, and the Seller alone decides (i) the opening schedule and opening hours of Chaplin’s World; (ii) the services and attractions proposed as well as their conditions of use; (iii) the rates and terms and conditions of sale of the Services offered to the public within Chaplin’s World; (iv) the establishment of maintenance schedules, repairs and/or rehabilitation of all or any equipment; (v) the adoption of standards and rules, particularly with respect to the health and safety of the people and goods at Chaplin’s World. The Seller can, at its own discretion, decide to close to the public all or part of Chaplin’s World for the duration deemed necessary due, in particular, to issues or operations related to the safety and protection of visitors, the maintenance, repair, and/or rehabilitation of all or any Chaplin’s World equipment, or as a result of force majeure forcing the complete or partial closure of Chaplin’s World.
ARTICLE 9. FORCE MAJEURE
Management at BY GREVIN SA reserves the right to cancel any reservation as a result of force majeure or unforeseeable circumstances, including, but not limited to, strikes, fire, water damage, impossibility of access, an epidemic, decisions of authorities, etc. In such circumstances, BY GREVIN SA may propose another date for the services ordered.
ARTICLE 10. DATA PROTECTION
In Switzerland, the treatment of sensitive and personal data is subject to the Federal Act on Data Protection (FADP), as well as cantonal laws.
Within the framework of these GTC, the Seller is required to collect certain information and personal data from Clients relating to physical individuals, including, but not limited to, name and surname, e-mail address, telephone number, postal address, etc. This information is subject to treatment for the following purposes: managing the Order, as well as access to the Museum and to partner services sold by the Seller in the form of a Package.
Data treatment is carried out under the responsibility of the Seller and the collected data is intended for the exclusive use of the latter and/or its partners providing the Services ordered in the form of a Package.
Any physical person whose personal data is collected has the right to access, correct or demand the removal of any data of a personal nature, obtain a limitation of treatment or oppose to this treatment. This right is to be exercised directly by contacting Chaplin’s World, Route de Fenil 2, 1804 Corsier-sur-Vevey, Switzerland – Tel.: +41 842 422 422 – E mail: contact@chaplinsworld.com
ARTICLE 11. CLAIMS
Any Service Order made by the Client in application of these GTC is subject to Swiss law. In the event of a dispute concerning the validity, interpretation or execution of the GTC, the Parties will endeavour to resolve their dispute amicably. In the absence of an amicable settlement, the dispute may be brought by either party before the judicial authorities of the Canton of Vaud.