For the safety of the artists, we cannot guarantee access to the show once it has already started.

Once the show has started, it is possible to exit for a technical break after you have settled under the big top. However, keep your ticket with you to return under the big top.

You must have a ticket titled "Show Seat," received in PDF format when you placed your order. We recommend printing this ticket to present it at the entrance of the big top.

No. Going on stage is strictly prohibited for spectators.

Yes. You can purchase a "Show Seat" ticket from CHF 14 online, or from CHF 18 at the on-site box office.

Yes. That’s why we recommend booking your tickets online to choose the seats that best suit you and benefit from the best rate.
For a relaxed welcome, we advise arriving 15 minutes before the start of the show.

The big top opens 30 minutes before the start of the show. We recommend that you arrive at the entrance of the big top at least 15 minutes before the show begins.
In case of late arrival, access to the big top cannot be guaranteed for safety reasons.

You must have a ticket titled "Show Seat," received in PDF format when you placed your order. We recommend printing this ticket to present it at the entrance of the big top.

Yes, but we cannot guarantee their availability depending on the date and time of the performance. We therefore recommend purchasing your tickets in advance on the online ticketing platform.

If you encounter any issues when buying your tickets online, please contact us as soon as possible at the following email address: support@chaplinsworld.com.

No. The ticketing system does not allow for changing the date or time of a ticket. However, we encourage you to contact us at the following email address: support@chaplinsworld.com.

No, discount coupons are not valid for circus show seats.

Show seats are mandatory from the age of 3. For children aged 0 to 2 inclusive, they must sit on an adult’s lap.

⚠️ Important: Only one child per parent can be seated on a lap.

No, you must purchase a show ticket starting from CHF 14.- online or from CHF 16.- at the box office (subject to availability).

Yes. You can purchase a "Show Seat" ticket from CHF 14 online, or from CHF 18 at the on-site box office.

If you have one or more Qoqa, Deindeal, Realdeals, Veepee, Buyclub vouchers, you need to purchase a show ticket online from CHF 14.- or at the box office from CHF 16.- (subject to availability).

No, the Passeport Loisirs is not valid for circus show seats. We recommend purchasing circus show seats online from CHF 14.- and using the Passeport Loisirs on-site for museum entry.

You can enjoy the circus area for as long as you like, within the museum’s opening hours. A food area is available on-site.

Yes, toilets are available near the big top.

Yes. A food area is available near the big top, offering both savory and sweet options for all tastes.

You will find all the necessary information on the following page. We highly recommend using public transport, as parking is limited to 200 spaces and is often full.

Seats are reserved for wheelchair users, but as their number is very limited, we cannot guarantee availability. We recommend attending the 11 AM sessions to increase your chances of getting a seat and arriving early to access the big top with ease.

As there are only 10 places available per session (person with a disability + accompanying person), we invite you to contact us by email at support@chaplinsworld.com.